Frequently Asked Questions

eSIM is an embedded digital SIM technology that is included in compatible mobile phones instead of a physical SIM card.

  • Individual: You can apply for Global4Es online with your mobile phone that uses eSIM technology. You can digitally convert your SIM card into Global4Es eSIM and start receiving service from our network.
  • Corporate: For your mobile phone that uses eSIM technology, you can contact Global4Es customer service to get detailed information about eSIM change and digitally convert your SIM card to Global4Es eSIM.

Features and Benefits of Global4Es eSIM

Global4Es eSIM is a digital mobile line technology that eliminates the need to carry a physical SIM card. eSIM offers higher security than physical SIM cards and there is no risk of theft or tampering. Users can use both physical and eSIM on a single phone without changing their phone number, providing the advantage of a dual line. In this way, different tariffs can be selected for talk and data usage. In addition, eSIM cannot be lost or damaged like a physical card and does not require carrying a needle to open the SIM card slot for replacement.

To get Global4Es eSIM, you can contact us by filling out the contact form on our website.

iOS:

  1. Go to the Settings menu.
  2. Click Cellular.
  3. Click Add Cellular Plan.
  4. Scan your QR code.
  5. Enter the PIN code to unlock the SIM.

Android:

  1. Go to the Settings menu.
  2. Click on Connections.
  3. Click on SIM Card Manager.
  4. Click Add Mobile Plan.
  5. Click Scan Carrier QR Code.
  6. Scan the QR code of your eSIM card.
  7. Enter the PIN code to unlock the SIM.

Smartphones

Apple: iPhone 15 – iPhone 15 Pro Max – iPhone 15 Pro – iPhone 15 Plus – iPhone 14 – iPhone 14 Plus – iPhone 14 Pro – iPhone 14 Pro Max – iPhone 13 – iPhone 13 Mini – iPhone 13 Pro – iPhone 13 Pro Max – iPhone 12 Mini – iPhone 11 – iPhone 11 Pro – iPhone 11 Pro Max – iPhone XS – iPhone XR – iPhone XS Max – iPhone SE (2020) – iPhone SE (2022)
Samsung: Galaxy Z Flip3 5G – Galaxy Z Fold3 5G – Galaxy Note20 – Galaxy Note20 Ultra – Galaxy Z Fold2 – Galaxy S20 – Galaxy S20 Ultra – Galaxy S20 Plus – Galaxy S21 – Galaxy S21 Plus – Galaxy S21 Ultra 5G – Galaxy S22 – Galaxy S22+ – Galaxy S22 Ultra – Galaxy Z Fold 4 – Galaxy Z Flip 4 – Galaxy S23 – Galaxy S23 Plus – Galaxy S23 Ultra – Galaxy Fold 5 – Galaxy Flip 5 – Galaxy S23 FE – Galaxy S24 – Galaxy S24 Plus – Galaxy S24 Ultra – Galaxy Xcover7 – Galaxy A25 5G
Xiaomi: Mi 12T Pro – 13T Pro – 13T – Redmi Note 13 Pro+ 5G – Note 13 Pro 5G
Tecno: Camon 20s Pro 5G

Accessories

Apple: Apple Watch Series 4 – Apple Watch Series 5 – Apple Watch SE – Apple Watch Series 6 – Apple Watch Series 7 – Apple Watch SE 2. Nesil – Apple Watch Series 8 – Apple Watch Ultra – Apple Watch Series 9 – Apple Watch Ultra 2
Samsung: Galaxy S23 FE – Galaxy S20 Ultra 5G – Galaxy S20 Ultra – Galaxy S20 Ultra
Huawei: Huawei Watch 3 – Huawei Watch 3 Pro – Huawei Watch 4 – Huawei Watch 4 Pro

The eSIM activation process is quite simple. After purchasing an eSIM plan, you can follow the step-by-step activation guide sent on our website or in the confirmation email. Simply scan the QR code sent to your email or enter the activation information manually on your device.

If you cannot read the eSIM QR code, you can manually activate your eSIM by following the steps below:

  1. for iOS:
    • Go to the Settings menu.
    • Click on Cellular or Mobile Data.
    • Click “Add Cellular Plan.”
    • Select “Add Mobile Plan Manually”.
    • Complete the manual setup process by entering your Global4Es eSIM details (PIN and other information you provided).
  1. for Android:
    • Go to the Settings menu.
    • Click Connections or Mobile Networks.
    • Click on SIM Card Manager.
    • Select the “Add Mobile Plan” option.
    • Manually install eSIM by entering “Manual Add” or “Carrier Information”.

If you are still having problems, Global4Es customer support You can contact and get the necessary assistance.

Yes, you can keep your existing phone number when switching to an eSIM plan. Contact our support team for more information.

Our customer service team will assist you with any questions you may have regarding your eSIM account and guide you as needed.

The security and confidentiality of your information is one of our top priorities. We implement high standards of security measures to provide our users with a safe experience during the activation process.

Our customer support team is always ready to help you. You can visit our website for FAQs, guides, and troubleshooting tips. If you need further assistance, you can contact us via WhatsApp or email.